Ring Chime Pro Not Connecting (or Keeps Dropping)

Common Causes

• The Chime Pro connected to a 5GHz band it cannot reliably hold
• Weak WiFi at the Chime Pro location, so it drops overnight
• The Chime Pro is out of range of the doorbell it is supposed to extend
• Band steering on the router bouncing the Chime Pro between bands
• The Chime Pro was previously paired and never reset, blocking setup

Step-by-Step Fix

1. 1

   Factory reset the Chime Pro

   Press and hold the reset button on the back for 20 seconds until the LED blinks orange, then release. A blinking orange light means it's ready to pair. If it never blinks orange, it's still bound to an old network.

2. 2

   Reconnect it on a 2.4GHz network

   In the Ring app, go to Devices > Chime Pro, tap Set Up a Device, and when prompted choose your WiFi. If you have a combined network name, temporarily split the bands or disable 5GHz during setup so it lands on 2.4GHz.

3. 3

   Check the signal strength in the Ring app

   After setup, the Ring app shows the Chime Pro's signal strength. If it's weak, move it closer to the router — a Chime Pro that shows 'fair' or worse will drop daily.

4. 4

   Move the Chime Pro between the router and the doorbell

   The Chime Pro is designed to sit roughly halfway between your router and your doorbell. If it's next to the router, it can't help the doorbell; if it's next to the doorbell, it may be too far from the router itself.

5. 5

   Disable band steering for the Chime Pro

   If drops continue, create a 2.4GHz-only SSID and connect the Chime Pro to it. IoT devices on band-steered networks are the most common cause of 'works for a day, then offline' behavior.

Frequently Asked Questions